Support and services

Student Centre

Our Student Centre can answer your questions or point you to a team that can help.

Live chat

Chat with us via the live chat button on this page.

Compass

Log in to Compass where you can:

  • raise and track an enquiry
  • search FAQs
  • chat with us

On campus

Visit our service points at:

  • Cavendish – third-floor library entrance
  • Harrow – ground-floor library entrance
  • Marylebone – ground-floor library entrance

Opening hours

IT support

If you need IT assistance, you can contact the Service Desk.

Go to the Service Desk

Registry offices

Your registry office can help you with module registration, mitigating circumstances claims, academic regulations and more.

Read more

 

Student Advice

Our Student Advice Team provides specialist help and support on a range of issues, including managing your money, funding and visas.

Read more

 

Disability Learning Support

Our Disability Learning Support (DLS) Team offer help and support to students with disabilities.

Read more

Health and wellbeing

Student Wellbeing

Discover our range of self-help resources or get in touch with one of our wellbeing advisers for support with your physical, mental and emotional health.

Read moreGo to Student Wellbeing page

Counselling and Mental Health Service

Our counsellors are happy to talk to you about anything that’s bothering you – whether it’s an inability to study, poor concentration, depression, relationship problems or bereavement.

Read moreGo to Counselling and Mental Health Service page

Bullying, harassment and sexual violence

If you experience any form of bullying, harassment or sexual violence, it is not your fault, you are not alone, and help and support is available.

Read moreGo to Bullying, harassment and sexual violence page

Report and Support platform

Your wellbeing is our priority and we do not tolerate bullying, harassment or discrimination of any kind.

You can use our Report and Support platform to report instances of discrimination, harassment, bullying or any other negative, unwanted behaviour.

You can also read the University's Diversity and Dignity at Work and Study Policy.

Find out moreGo to the Report and Support platform

Report and support platform illustration

Financial support

Paying your fees

Find out everything you need to know about paying your student fees.

Read moreGo to Paying your fees page

Managing your money

Discover resources and tips to help you with budgeting and see what student discounts you can access.

Read moreGo to Managing your money page

Other funding options

Learn about various funding options available to students, including bursaries, grants and trust funds.

Read moreGo to Other funding options page

Academic support

Personal tutors

Personal tutors can help you with choosing course modules, gaining further study skills or any matters affecting your studies.

Read moreGo to Personal tutors page

Study skills and training

We offer workshops, 1-2-1 support and other resources to help with essay writing, presentations, researching assignments and coping with the pressures of university studies.

Read moreGo to Study skills and training page

Academic Engagement Librarians

Your Academic Engagement Librarian can help you get the best from library resources, offering subject-specific help and advice.

Read moreGo to Academic Engagement Librarians page

ZONE29: OUR NEW HOME OF CAREERS AND ENTERPRISE

Our doors are set to open in spring 2026, but a wide range of opportunities are available now, including:

  • jobs, placements and work experience
  • tailored career guidance and mentoring
  • career planning through the Westminster Award
  • work and study abroad programmes
  • help with developing your own business or freelancing

Visit our Zone29 website

Student Lifecycle

The Student Lifecycle Team supports the student experience from enrolment to graduation. We oversee enrolment, welcome activities, module registration, exam invigilation and individual exam arrangements, award documentation and graduation ceremonies. Our team also processes education verification requests, helping graduates obtain confirmation of their studies for employment, further study and other professional needs.

Read moreGo to Student lifecycle page

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Other support and services

Students’ Union Academic Advice Service

The Students’ Union Academic Advice Service provides free, confidential and independent advice for all students at the University.

Visit UWSUGo to Students’ Union Academic Advice Service page

Faith and spirituality

The Faith and Spirituality Team provide one-to-one spiritual and pastoral support appointments, training in mindfulness and awareness practices, and interfaith advice to students of all faiths and none.

Read moreGo to Faith and spirituality page

Sport and leisure

Discover our gyms and other sports facilities and see what fitness classes are available.

Read moreGo to Sport and leisure page

Support for LGBT Students

The University aims to raise awareness among students, support relevant campaigns and offer support, advice and guidance on your rights as an LGBT person.

Read moreGo to Support for LGBT Students page

Support for estranged students

The University is committed to supporting students who do not have support and approval of a family network during their time at university.

Read moreGo to Support for estranged students page

Support for care leavers

If you are leaving care, the University has developed guidance and a support package tailored for you to help make the transition as easy as possible.

Read moreGo to Support for care leavers page

Support for students affected by conflict

We have dedicated support available for all students from regions affected by conflict, war or civil unrest, so please don't hesitate to reach out to us. We're here to help.

Find out moreGo to Support for students affected by conflict page

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Contact us

Contact us via the live chat button on this page.

Opening hours (GMT): 9am–8pm Monday to Friday

Or raise an enquiry on Compass.

For other general enquiries, see our full list of contacts.